Customer Service Management
Solutions for a modern and efficient customer service
We implement and integrate the tools needed for a modern and efficient customer service organization. You get a platform to manage the dialogue with your customers in all channels such as web, email, chat, social media and telephony. Manage your customers in the channels that suit them best and increase your customers’ loyalty and confidence in you.
We make sure that you get a solution adapted to your processes and customers’ needs. Your staff will be equipped with the most efficient tools, processes and best practices to handle the service needs of modern customers.
Over time, we can keep your organization updated with continuous training that covers service, processes and necessary tools. Our trainers are experts in service models and customer service.
Why The Service Corporation?
We provide 24/7 technical support for your employees and system administrators
We deliver customized training online or at your office for both users and administratorsa
We deliver customized training online or at your office for both users and administrators
INTRODUCTION & CONFIGURATION
We help businesses of all sizes with analyzes and introduction of the products that best suit your business
We help you develop processes and configure management tools and managing knowledge generated as part of your daily work.
We produce tailor-made reports for measuring and following up your business
We help you via API integrate the tools for case management with your other tools such as CRM or ERP.
We offer advisatory services and constant development of your tools and processes
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. The Swirl logo™ is a trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Our partners in case management
TSC provides a platform for case management, telephony, dashboard and services for Pierce-ecom dialogue with e-commerce customers
TSC provides a platform for case management and services for Synsam’s dialogue with customers, logistics partners and internal IT users
TSC implement and configure a new Zendesk solution and migrate from Intercom including an integration with Jira developer application.