When you focus on developing your company and creating better results, TSC’s service (OneServicedesk) can take care of support for your customers, users or platforms. We are available 24/7 and can offer support via optional channels such as email, chat, forms, social channels and telephone.

We take care of the users, work actively to continuously develop the knowledge database, analyze data, escalate and report back to you. The data you receive from us will be the basis for better decisions regarding product development, business development and sales efforts.

We have big focus on a modern service which includes a large portion of self-help. Something that improves the user experience and reduces the pressure on the service desk. This is made possible by smart systems, processes and people who are constantly developing and learning.

We support our customers from our delivery centers, in Malaysia and Stockholm, and can deliver support in Mandarin, English, Swedish and other languages.

There are two uses for our support concept:

Support for your employees.

Technical product support on own product / service to your users / customers