Zendesk is a customer service and IT support platform designed to help companies create customer relationships that are more meaningful, personal and productive. The family of Zendesk products enables companies to be more accessible in the channels the customer prefers, flexible by adding new support channels gradually and scalable by dynamically growing in the solution. They help improve communication and create value in all data generated.

Above all, they work together to develop the small dialogues into long-term relationships.  

Zendesk acts as a shared inbox for all your customers’ questions and concerns. That way, no matter what channel the customer uses to contact the company – email, chat, Twitter, phone etc … the support agent is always provided with a case, making it much easier for the agent to help the customer solve the problem or